Shipping Policy
Effective Date: January 1, 2026
Thank you for shopping with Rasa Ruchi, a brand of TAG Aromas Kitchen LLP. We are committed to delivering your orders safely and on time. Please read our Shipping Policy to understand how we process and deliver your orders.
Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons or promotional events, processing times may be slightly longer.
Shipping Coverage
We currently deliver across India through trusted courier and logistics partners.
If your location is not serviceable, our customer support team will contact you regarding your order.
Delivery Time
Estimated delivery time depends on your location:
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 3–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website whenever applicable.
Order Tracking
Once your order has been shipped, you will receive a tracking link or tracking number via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment.
Delivery Attempts
Our courier partners will make delivery attempts as per their standard delivery process.
If the customer is unavailable during delivery, the courier may attempt re-delivery or contact the customer for further instructions.
Damaged or Missing Items
If you receive:
- A damaged package
- An incorrect product
- Missing items
Please contact us within 48 hours of receiving your order by sharing your order number along with clear photos of the package and product.
Order Delays
While we strive to deliver orders on time, delays may occur due to:
- Natural disasters
- Severe weather conditions
- Public holidays
- Courier service disruptions
- Incorrect or incomplete shipping address provided by the customer
We appreciate your patience and understanding in such situations.
Address Changes
Shipping addresses cannot be changed once an order has been shipped.
If your order has not yet been dispatched, please contact our support team immediately for assistance.
Contact Us
For any shipping-related queries, please contact us:
Rasa Ruchi
A Brand of TAG Aromas Kitchen LLP
📍 F1805, Urbanrise Revolution One, Padur, Chennai – 603103
📞 +91 88617 17839