Returns & Refunds Policy

Effective Date: January 1, 2026

Thank you for shopping with Rasa Ruchi, a brand of TAG Aromas Kitchen LLP. We are committed to delivering high-quality, wholesome food products and ensuring a smooth shopping experience. Please read our Returns & Refunds Policy carefully before placing an order.

Return Eligibility

As our products are food items, returns are not accepted once an order has been delivered, except under the following circumstances:

• You received an incorrect product.
• The product was damaged during transit.
• The product is defective or unfit for consumption.
• The package was tampered with before delivery.

To be eligible for a replacement or refund, you must notify us within 48 hours of receiving your order.

Unboxing Video Requirement (Mandatory)

To process any claim for a damaged, defective, missing, or incorrect product, customers must record a continuous unboxing video from the moment the sealed package is opened until all the contents are clearly shown.

Please ensure that the video:

• Starts before opening the sealed parcel.
• Clearly shows the shipping label and package condition.
• Shows the complete unboxing without any cuts or edits.
• Clearly displays the product and the issue (damage, defect, wrong item, or missing item).

Claims submitted without a valid unboxing video may not be eligible for a replacement or refund.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please email us with the following:

• Order Number
• Clear photos of the product
• Photos of the outer packaging
• Complete unboxing video (Mandatory)
• A brief description of the issue

Our customer support team will review your request and respond within 2–3 business days.

Refund Process

Once your request has been approved:

• Refunds will be processed to the original payment method used for the purchase.
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider.

Where stock is available, we may offer a replacement instead of a refund.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or partially consumed food products.
• Products damaged due to improper storage or handling after delivery.
• Orders placed with incorrect shipping information provided by the customer.
• Products purchased during clearance, promotional, or special sale events (unless they are damaged, defective, or incorrect).
• Claims submitted without a continuous unboxing video.

Order Cancellation

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

If your cancellation request is approved before shipment, the full amount will be refunded to your original payment method.

Refund Timeline

Contact Us

If you have any questions regarding returns, replacements, or refunds, please contact us.

Rasa Ruchi
A Brand of TAG Aromas Kitchen LLP

Address:
Urbanrise Revolution One, Padur, Chennai – 603103

Phone: +91 88617 17839

Email: support@aromaskitchen.in